Contact Us
Have a question, found a bug, or need help with your account?
Send us an email and we'll get back to you as soon as possible.
Frequently Asked Questions
How do I add a vendor to my Roster?
Search for a vendor using the Discover tab, open their profile page, and tap the + (add-circle) button in the top-right corner. The vendor will appear in your Roster immediately.
How do I invite friends to Roster?
Open the menu (top-right on the Home screen) and tap Invite a Friend. You can share your personal invite link or code via any messaging app.
What is a Community Note?
Community Notes are short reviews left by Roster users about a vendor — you can rate a vendor as Positive, Neutral, or Negative and add a comment. Each user can leave one note per vendor.
How do I report inappropriate content?
On any vendor profile page, scroll to the bottom and tap Report this vendor. You can also report individual community notes or ratings directly from the item's menu. All reports are reviewed by our team.
How do I delete my account?
To request account deletion, please email us at rosterappofficial@gmail.com with the subject line "Delete My Account." We will permanently remove your account and associated data within 30 days.
I forgot my password. How do I reset it?
On the login screen, tap Forgot Password? and enter your email address. You'll receive a password reset link within a few minutes. Check your spam folder if it doesn't arrive.
Is Roster available on Android?
Roster is currently available on iOS. Android support is on our roadmap — stay tuned for updates.
Response Times
We typically respond to support emails within 1–2 business days. For urgent issues, please include "URGENT" in your subject line.
Privacy Policy
Last updated: March 2026
1. Information We Collect
When you create an account, we collect your name, email address, and location (city, state, zip code). When you use the app, we collect information about vendors you add to your Roster, notes and ratings you submit, and activity within the app such as follows and connections.
2. How We Use Your Information
We use your information to provide and improve the Roster service, show you relevant vendor recommendations, enable social features like following friends and seeing their Rosters, and send you notifications you've opted into. We do not sell your personal information to third parties.
3. Information Sharing
Your name and Roster are visible to other Roster users you connect with. Your email address is never shared publicly. We may share data with service providers who help us operate the app (such as Firebase for database and authentication), solely to deliver our service.
4. Data Storage & Security
Your data is stored securely using Google Firebase. We use industry-standard security measures to protect your information. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Push Notifications
With your permission, we may send push notifications about activity in the app. You can disable notifications at any time in your device's Settings.
6. Account Deletion
You may request deletion of your account and all associated data at any time by emailing rosterappofficial@gmail.com with the subject line "Delete My Account." We will process your request within 30 days.
7. Children's Privacy
Roster is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the date at the top of this page. Continued use of the app after changes constitutes acceptance of the updated policy.
9. Contact
If you have any questions about this Privacy Policy, please contact us at rosterappofficial@gmail.com.